As part of our commitment to improving the service we provide, we send our clients a feedback questionnaire at the conclusion of their case asking for suggestions of how we may improve our services. Here are some of the responses we have received:

"It was the first time I needed legal advice and I found all the staff and especially Mr Reddington very helpful and it made my case less worrying to myself and my family."

"You made everything easy to understand and explained to me about what was going to happen so I wasn't facing the unknown. I was very satisfied thank you."

"I have been treated well, I would recommend you to anyone. Thank you for everything."

"I have used your services before and have found you to be easy to contact, always willing to help and give good advice."

"I am very impressed with the services that my solicitor and staff offered."

"I found your staff very informative. Mr Reddington put me very much at ease throughout. I was not fully aware of your company but if people need help I wil instantly tell them to use Mackrell & Thomas."

"I would recommend Mackrell & Thomas to someone else because of the speed they dealt with my case. I heard about Mackrell & Thomas from a friend and it was very easy to make contact."

"I would recommend you to anyone I thought needed legal assistance because of your expertise."

"I found your staff to be extremely helpful and friendly and they explained everything to me in easy to understand terms."

"I would recommend your firm because you have been very helpful and understanding."

"I was made to feel very comfortable and was able to discuss my case. I live in the area and it only took a phone call to contact you."

"Your staff were very approachable at all times."

"You are a local organisation and very easy to make contact. I found your staff friendly and very helpful and have already recommended you."